Privacy Policy
Last updated: 9 July 2026
At Civilpipes, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and manage personal information through our website, enquiries and business dealings.
Who we are
Civilpipes is a civil infrastructure pipeline supplier based in Queensland, Australia.
Our contact details are:
Civilpipes
2 Potassium Street
Narangba Qld 4504
PO Box 304
North Lakes Qld 4509
Phone: 07 3053 3456
Email: sales@civilpipes.com.au
What personal information we collect
We may collect personal information when you contact us, request a quote, submit an enquiry, place an order, communicate with our team, or use our website.
This information may include your name, business or organisation name, phone number, email address, postal or delivery address, details about your enquiry, project, order or product requirements, and any other information you choose to provide to us.
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and website usage data.
How we collect personal information
We may collect personal information directly from you when you contact us by phone or email, submit a website form, request a quote or product information, place an order or make a business enquiry, communicate with our staff, subscribe to updates or marketing communications if available, or interact with our website.
We may also collect information through cookies, website analytics tools and standard website hosting technologies.
How we use your personal information
We use personal information to respond to enquiries, provide quotes, product information and customer support, process orders and arrange supply or delivery, communicate with customers, suppliers and contractors, manage our business relationships, improve our website, products and services, maintain accurate business records, meet legal, accounting, administrative and security obligations, and send relevant updates or marketing communications where permitted.
We do not sell your personal information.
Website forms and enquiries
When you submit an enquiry through our website, we collect the information you provide so we can respond to your request. This may include your name, contact details, company information and details about the products or services you are interested in.
Your information may be stored in our website, email system, customer records or related business systems so we can manage your enquiry and provide ongoing support.
Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic and support website security.
Cookies are small files stored on your device by your web browser. They may help the website remember preferences, analyse visitor behaviour or improve your browsing experience.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
Website security and spam protection
We may collect technical information such as your IP address and browser details to help protect our website from spam, misuse, unauthorised access or other security risks.
If our website includes forms, comments or other interactive features, information submitted may be checked through automated spam detection or website security services.
Embedded content and third-party websites
Our website may include links to third-party websites or embedded content such as maps, videos, images, catalogues, forms or other external resources.
Third-party websites and embedded content may collect information about you, use cookies, track your interaction with their content or apply their own privacy practices. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Who we may share your information with
We may share personal information where reasonably necessary for our business operations, including with employees and contractors of Civilpipes, suppliers, freight providers or service partners, IT, website hosting, email and software service providers, professional advisers such as accountants or legal advisers, and government, regulatory or law enforcement bodies where required by law.
We only share information where it is necessary for the purpose it was collected, where you have consented, or where we are legally required or permitted to do so.
Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy form, including through email systems, business software, website hosting platforms and secure business records.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take appropriate action in accordance with applicable legal requirements.
How long we keep personal information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide products and services, maintain business records, comply with legal obligations and resolve disputes.
When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it.
Accessing or correcting your personal information
You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access or making changes. In some circumstances, we may be unable to provide access to certain information, such as where access would breach another person’s privacy or where we are legally permitted to refuse access.
Marketing communications
From time to time, we may send customers or business contacts relevant information about our products, services or updates.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in the communication, where available.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your complaint.
Civilpipes
Phone: 07 3053 3456
Email: sales@civilpipes.com.au
Address: 2 Potassium Street, Narangba Qld 4504
Mail: PO Box 304, North Lakes Qld 4509
We will aim to respond to privacy concerns within a reasonable timeframe.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or information handling practices.
The latest version will be published on our website.